Category: Hosting

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HOW TO: Clear your browser’s cache

What is browser cache?

When you view a website in a browser, your computer downloads every item on the site (the logo, text, photos, etc.). This is why a website with many large images will take longer to load, because there is a lot of content to download to your computer before you can view it.  Web browsers download the files, and stores them on your computer’s hard drive in a temporary folder.

So when you visit the same page for a second time, the browser speeds up display time by loading the website files from your computer’s hard drive cache, instead of downloading everything again.  These downloaded and stored website files are called “Cache” files, or “Internet Cache” or “Temporary Internet Files”.

Why do I need to clear it?

Sometimes your browser may not see that there is something new and it will continue to display the files from your hard drive instead of downloading new files from the site. So, by deleting the stored files from your cache and then returning to the site, your browser is forced to download all new files, so you are sure to be seeing the most up-to-date content.

How do I do it?

It depends on which browser you are using, whether Google’s Chrome, Mozilla’s Firefox, Microsoft’s Internet Explorer, Mac’s Safari or others. Click the button below to go to a website that shows you simple directions for all browser types.

Learn How to Clear Your Cache

 

What if it doesn’t work?

In the same way that your web browser has a cache of recent web pages, your Internet Service Provider (ISP) may be doing some additional caching for you, to make your internet speed even more fast. In some (rare) cases, site content won’t update because your ISP is showing you their cached files. When this happens, you will have to talk with your ISP to fix the problem by asking them to clear your cache on their end. We are happy to speak with them on your behalf if you would like, just ask!

 

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HOW TO: Get Past Our Server Security “Pop-Up” Password

In an effort to keep our server as safe as possible from hackers and spam bots, we have implemented a variety of stop-gaps to block access to the server from anyone other than the intended site admins.

The first of these measures is a server-wide authentication which asks for a username/password in order to access the server back-end. You should only encounter this request for log-in one time, the first time you attempt to log into the server.

When you try to access your website admin log-in page in your browser  (chrome, firefox, internet explorer, etc.) a small box will “pop up” with a username and keyword request. It will look similar to the image above; it might not look not exactly like this, depending on which browser you are using and other settings. It will be a pop up window, displaying in front of the page you were trying to access.

The username will always be the same as shown in the image above, and your password will be given to you individually.

Once you enter the username and password and click “Log In” you will be directed to the page you were trying to access. This should be the only time that you need to enter this password, after that your computer should be recognized by our server and you will not be asked again. (Or if you get a new computer or are logging in from someone else’s computer, you may be asked again.)

If you need to access your website and you do not have the password, get in touch and we will send you a new password.

If you have difficulty with this password, or if the request for the password continues to pop up every time you try to edit your site, let us know. We can remove it on a case-by-case basis if needed. We don’t want it to be a hassle, but on the other hand, we want the server as protected as possible, for you and for our other Mossy Oak Properties client’s whose websites we host.